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Selfsame Labs

Support

Support is by email, answered by the person who wrote the code.

Contact

Email
support@selfsamelabs.com
Hours
Monday to Friday, limited business hours, Central Time
First reply
Within 2 business days

This is a one-person business, and the developer also works full time on building projects. Replies may wait until the end of a project day, but every message gets one.

Check these first

The answers to the most common questions about Schedule Link for Autodesk® Revit® and AutoCAD®, from its product page.

Text looks wrong
Tables and notes are drawn in Arial Narrow. It ships with Microsoft Office; without Office, install the font. See System requirements.
No ribbon in AutoCAD LT
AutoCAD LT does not load add-ins. Full AutoCAD and AutoCAD MEP 2023 to 2027 are supported.
A link shows "Not found"
The file moved or was renamed. Open Manage Links, select it, and use Relink....
Write-back refused
The file is open in Excel or Word, changed since it was read, or the cell holds a formula. Close the file or reload, then try again. See How it treats your files.
Copied project points at old files
Links are stored relative to the model or drawing folder; keep the spreadsheets inside the project folder so a copy finds its own.

What to include

  • The product and its version, from the About box or the changelog.
  • The host program and version, for example Revit 2025 or AutoCAD MEP 2024.
  • What you did, what you expected, and what happened instead. A screenshot helps.
  • The log file, if the product asks for it. Schedule Link writes its logs to %APPDATA%\ScheduleLink\logs; error messages name the current file.
  • If a specific spreadsheet causes the problem, a copy with project details removed or replaced. Please do not send files you are not allowed to share.
Email template
Subject: Schedule Link: (one line about the problem)

Schedule Link version:
Revit or AutoCAD version: (for example Revit 2025)
What I did:
What I expected:
What happened instead:
Screenshot or log file attached: yes / no

Open it in your email program

Support window

  • Each product supports the Revit and AutoCAD versions listed on its page. New Autodesk releases are added after testing. No fixed time is promised yet.
  • An Autodesk version is dropped only in a new major release, announced in the changelog ahead of the change.
  • Fixes go into the current release. Older releases are not patched separately.
  • Email support is included for 12 months from purchase.

Refund policy

Draft pending attorney review. Not in effect yet. This text may change before launch.

Effective date to be added at launch. Applies to Schedule Link and other software sold by Selfsame Labs LLC on this website.

30-day money-back guarantee

If the software does not work for you, ask for a refund within 30 days of your purchase date. We refund the full price. You do not need to give a reason, though we would like to hear it so it can be fixed for others.

How to ask

  1. Email support@selfsamelabs.com with your order number, or reply to your Paddle receipt.
  2. Tell us which licenses you want refunded: all of them, or some of the users on the order.
  3. Uninstall the software and delete the license file from every computer covered by the refunded licenses.

What happens next

  • Paddle.com, our reseller and Merchant of Record, processes the refund to your original payment method. How long it takes to appear depends on your bank and payment method.
  • Any sales tax or VAT charged is refunded with the price.
  • Your license under the End User License Agreement ends for the refunded users.

Office licenses and partial refunds

  • An office license can be refunded in full within 30 days.
  • For orders with several users, you may refund some users and keep the rest.
  • Update renewals can be refunded within 30 days of the renewal purchase. You keep your license for the versions you had before the renewal.

After 30 days

We do not give refunds after 30 days, except where the law requires it. If you have a problem after 30 days, email us and we will try to fix it.

Consumers in the EU, UK and similar places

If you buy as a consumer, the law where you live may give you extra rights. At checkout, you may be asked to agree that the download starts right away and that this affects your statutory right to withdraw. Our 30-day guarantee applies to you anyway. Nothing in this policy reduces any right you have by law.

Reporting a security issue

Email support@selfsamelabs.com with the details. Please allow time for a fix before publishing.